Regional Patient Care Manager

📋 Description

• Own performance reviews, 1:1s, and development conversations for direct reports across your markets
• Manage absence, availability, and team sizing for your region
• Lead hiring decisions and internal mobility within the Patient Care team
• Build a culture of direct feedback and consistent follow-through
• Track and own regional KPIs: response SLA, first-contact resolution, CSAT, and quality scores
• Run quality review and moderation programs — calibration sessions, rubric definition, feedback loops

🎯 Requirements

• 5+ years in customer support, patient experience, or service operations — with at least 2 years
• Experience managing teams across multiple countries in Europe (not just one market)
• Strong people instincts: direct, empathetic, consistent — someone teams trust and grow under
• Data-driven: comfortable with dashboards, pulling operational reports, and making decisions from
• Experience running quality review or moderation programs (calibration, rubric design, scoring)
• Fluency in English mandatory

🎁 Benefits

• Healthcare insurance – so you can focus on what matters
• Wellness that works for you – from gym memberships to mental health support
• Time off that counts – whether it’s a vacation, your birthday, or just a day to recharge
• Local perks depending on location (meal vouchers, transport allowances, extended parental leave)
• Career growth opportunities
• A truly global team in a diverse and inclusive environment