Regional Quality Development Manager

📋 Description

• Lead the local CS Quality team and audit coverage.
• Oversee ticket audits for standards, tone, and accuracy.
• Monitor CSAT trends and support KPIs; drive improvements.
• Ensure calibration across markets with global frameworks.
• Run RCA on low-CSAT cases and drive improvements.
• Partner with Ops, Training and Content to act on insights.

🎯 Requirements

• Experience leading a Customer Support Quality team.
• Strong knowledge of auditing, grading, calibration, CSAT drivers.
• Experience in a support operations environment.
• Strong analytical skills; translate quality data into improvements.
• Excellent stakeholder management; cross-functional collaboration.

🎁 Benefits

• Key leadership role with impact on customer experience.
• Shape and scale quality practices in a growing tech company.
• Collaborate with international teams on global quality initiatives.
• Culture built on trust, ownership, and continuous improvement.
• Competitive compensation and local benefits.
• Supportive, people-first environment for learning and development.