Renewal Account Manager

📋 Description

• Own and manage the renewal process for an assigned portfolio of customers
• Engage with customers before their renewal date to discuss contract terms, value realization, and
• Prepare and present renewal quotes, proposals, and contracts using Salesforce and other tools
• Collaborate with CSMs and SEs to address customer questions or technical requirements
• Proactively identify and address at-risk renewals and develop strategies to mitigate churn
• Negotiate contract terms and pricing to ensure a win-win outcome

🎯 Requirements

• Experience in account management, renewals, or customer success in a SaaS or technology environment
• Proven ability to manage multiple accounts and prioritize tasks effectively
• Strong communication and negotiation skills with a customer-centric approach
• Experience with CRM systems such as Salesforce; familiarity with renewal tools is a plus
• Analytical mindset with the ability to interpret customer health data and usage metrics
• Team player with ability to collaborate across departments and work independently