Renewal Representative (ME&SA)

📋 Description

• Own and manage a renewal book of business for assigned accounts.
• Engage customers proactively 90–120 days before contract expiration.
• Drive high renewal rates and achieve quarterly/annual retention targets.
• Execute pricing negotiations, contract discussions, and commercial conversations.
• Identify upsell/cross-sell opportunities and collaborate with Account Executives.
• Maintain accurate pipeline, renewal forecasts, and customer activity in CRM tools such as Salesforce.

🎯 Requirements

• 4 years of experience in Renewal Sales.
• Strong experience managing recurring revenue or subscription-based business.
• Proven track record of meeting renewal/retention quotas.
• Experience with SaaS contracts, pricing, and subscription models.
• Strong negotiation and objection-handling skills.
• Proficiency in CRM tools like Salesforce.

🎁 Benefits

• Remote-first working model; remote work is primary.
• Some roles may require hybrid arrangements.
• Great team spirit and a fun work culture.
• Diversity and inclusion networks for employees.
• Charity and volunteering initiatives for communities.
• Global wellbeing programs and webinars.