Renewals Manager

📋 Description

• Manage an assigned portfolio of customer renewals tracking key dates and driving them to on-time
• Have real, consultative conversations with customers throughout the renewal cycle to understand how
• Identify and surface expansion opportunities — additional seats, tiers, or modules — that come out
• Probe for new use cases and unmet needs within existing accounts, connecting what customers
• Prepare and send renewal quotes, order forms, and related documentation accurately and on schedule
• Analyze moderately complex renewal situations (usage trends, contract terms, pricing) by reviewing

🎯 Requirements

• Can execute basic renewal processes independently and has been introduced to more advanced
• Developing understanding of GitLab's way of working, values, and high-performance culture.
• Awareness of GitLab's remote work best practices.
• Growth mindset and sense of ownership — proactively seeks out ways to learn and improve, and takes
• Strong attention to detail and organizational skills; comfortable managing many renewals at once.
• Clear written and verbal communication skills.

🎁 Benefits

• Benefits to support your health, finances, and well-being
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental Leave