Research Operations Lead

📋 Description

• Define how research works at Mercury: the processes, standards, and ways of working that let
• Own our customer research panel end to end, including customer databases, outreach, and continuous
• Run the day-to-day operations that keep research moving, including scheduling, incentives, consent
• Consult across the team on research best practices, helping designers and PMs plan studies, choose
• Partner closely with design managers, designers, and PMs so customer evidence informs decisions
• Own our research tool stack (including Dovetail, Maze, and Rally), along with vendor relationships

🎯 Requirements

• Have 8+ years of hands-on research operations experience and a track record of building or scaling
• Have 1-2 years of people management experience
• Be a thought leader in the space
• Thrive in ambiguity where the discipline isn't fully figured out
• Be an excellent coach to non-researchers, building their judgment and confidence
• Use AI in your daily work and stay curious about what's genuinely useful versus merely new

🎁 Benefits

• Base salary
• Equity (stock options/RSUs)
• Benefits