Resident Support Specialist

📋 Description

• Proactively contact residents within your assigned portfolio to discuss lease renewals.
• Effectively communicate renewal options, lease terms, and rent increases.
• Address resident concerns and objections regarding renewals.
• Negotiate lease terms within established guidelines to maximize retention rates.
• Ensure timely processing of lease renewals.
• Respond to resident inquiries via phone, email, and other communication channels.

🎯 Requirements

• A high school diploma or equivalent is required.
• A candidate must have a background in customer service with a strong emphasis on verbal and written
• Customer Focus: Dedicated to exceeding the expectations of our internal and external customers.
• Systems: Proficient in Microsoft Office Suite (Outlook, Excel, Power BI). Experience with Property
• Communication: Effectively conveys information and explains processes clearly in writing and
• Collaboration: Teamwork is at the heart of our operations. You'll work cooperatively and

🎁 Benefits

• Competitive Salary
• Remote Work – 100% remote
• Paid Time Off – Standard leave entitlements (vacation, sick leave, vacation leave)
• HMO Coverage – Company-provided HMO plan