Retail Operations Lead

📋 Description

• Lead and evolve store operations to deliver a seamless, customer-first omnichannel experience
• Enable simple, efficient ways of working across stores by aligning people, processes, and technology
• Secure strong execution through effective workload planning, workforce optimization, and smart use
• Maximize the impact of tools, data, and solutions to drive performance and better decision-making
• Act on insights to improve results—removing customer pain points and driving continuous improvement
• Build strong partnerships across teams—coaching, enabling change, and ensuring consistent delivery

🎯 Requirements

• Strong retail leader with minimum 5 years of experience in retail store operation (e.g. Store
• Strategic, hands-on, and comfortable leading change
• Strong analytical and problem-solving skills that turns insights into action
• Solid understanding of tech product development and its impact on the physical store operating
• Great collaborator and communicator who builds trust across teams
• Passionate about customers, people development, and improving everyday ways of working

🎁 Benefits

• Global employee discount usable on all H&M Group brands in stores and online
• Included in H&M Incentive Program (HIP)
• Local market competitive perks and benefits
• Extensive development opportunities around the globe