Retention Account Manager, SMB

📋 Description

• Retain a multi-million dollar SMB client base.
• Engage SMB merchants across verticals to demonstrate value.
• Deploy retention strategies to reduce churn and drive growth.
• Provide trusted advisory with product knowledge and negotiation.
• Collaborate with Sales, Support, Product and Analytics on retention.
• Guide SMBs in Australia toward stability, growth and scale.

🎯 Requirements

• 5+ years experience in Sales, Account Management, or related field
• Experience discovering and closing retention & growth opportunities
• Experience managing a pipeline to hit revenue targets
• Excellent negotiation and financial literacy skills
• Excellent storytelling and vision setting skills
• Strong organizational, analytical, written, and verbal communication skills

🎁 Benefits

• Remote work options and inclusive culture
• Medical insurance and flexible time off
• Retirement savings plans and family planning support