Retention Specialist (English & Punjabi)

📋 Description

• Customer relationship management by maintaining long-lasting relationships, monitoring customer
• Collaborating with team members to decrease churn, increase retention rates and improve brand
• Troubleshooting problems; addressing customer issues, complaints and dissatisfaction promptly and
• Identifying at-risk customers, developing and implementing retention strategies.
• Collecting customer feedback to provide insights for product owners and marketing team to enhance
• Monitoring the assigned emails (personal and terminations) to address requests in a timely manner.

🎯 Requirements

• Sales skills
• 1-3 years of experience in SaaS and B2B environments
• Excellent English and Punjabi proficiency - written and verbal communication skills
• 1-3 years of proven experience in retention
• Bachelor’s Degree in relevant fields (business, marketing, customer service)
• Prior US trucking industry experience is a plus

🎁 Benefits

• Monthly Mental Break Day
• Paid Time Off
• Work from home (or wherever)
• Parental leave