Own guest review monitoring and response workflows across relevant channels and platforms.
Contact guests by phone or email when needed to de-escalate concerns, resolve issues, and improve
Use empathy, professionalism, and strong communication skills to handle sensitive guest situations.
Follow a structured review management process, track outcomes, and support incentives or service

🎯 Requirements

Guest services background.
Review management or online reputation management.
Excellent written and verbal English.
Excellent communicator, calm under pressure, customer-service oriented, and experienced in
Internet speed minimum 30mbps; wired connection.
i5 11th Gen or higher.

🎁 Benefits

Competitive Salary.
Remote Work — this role is 100% remote.
Paid Time Off — standard leave entitlements (vacation, sick leave, vacation leave).
HMO Coverage — company-provided HMO plan.

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