Rider Onboarding Operations Representative

📋 Description

• Own the rider onboarding journey end-to-end, removing friction for applicants and maintaining
• Monitor supply pacing and pipeline metrics across assigned markets, taking proactive steps to keep
• Coordinate daily with external vendors and internal teams to align on operational focuses, track
• Audit and optimise onboarding workflows, identifying system inefficiencies and proposing practical
• Support cross-market supply pipelines, acting as a reliable operational expert to assist various

🎯 Requirements

• Fluency in written and spoken English and French.
• Proven ability to communicate clearly and concisely across diverse teams, stakeholders, and
• Strong process-orientation and attention to detail, with a track record of successfully managing
• Demonstrated analytical and problem-solving skills, with the ability to identify operational
• Thrives in fast-paced, dynamic environments, showing adaptability to changing priorities and a
• Familiarity with digital tools such as Salesforce CRM or Google Sheets for data tracking and

🎁 Benefits

• Opportunity to work with a global organization and make a visible impact every day’s work
• Grow through ownership, taking responsibility for complex cases and shaping improvements.
• Develop deep operational expertise across multiple teams and markets.
• Collaborate within an inclusive culture that supports how you work best.
• Flexible hybrid working model (3 days in office, 2 days remote).
• Fostering a diverse and inclusive workplace.