Rider Support Representative

📋 Description

• Provide timely, clear, and empathetic written support to riders across multiple markets, with a
• Handle escalated cases from frontline support teams, serving as a subject matter expert to ensure
• Analyze high-volume case data using spreadsheets to identify recurring trends, operational
• Proactively recommend and help implement process, tool, and workflow improvements to elevate the
• Collaborate with cross-functional teams to escalate high-risk cases with clear context, data, and

🎯 Requirements

• Experience managing written customer support cases (email/chat) while consistently meeting quality
• Excellent written and spoken English communication skills
• Strong analytical ability with proficiency in Google Sheets or Excel
• Ability to thrive in a fast-paced environment and take ownership of ambiguous situations
• Flexibility to work on a rotational shift pattern including weekends and Bank Holidays
• Bonus: Familiarity with customer service software like Zendesk, or proficiency in French, Italian

🎁 Benefits

• Make a visible impact every day
• Grow through ownership
• Develop deep operational expertise
• Deliver together in an inclusive culture