Risk & Monitoring Analyst III

📋 Description

• Complete weekly QA audit allocations in line with established procedures and grading standards
• Conduct root cause analysis and deep dives into operational procedures to identify recurring
• Partner with stakeholders across CX, Compliance, Data Analytics, and L&D to close process gaps
• Build and present QA insights, recommendations, and performance metrics to Client Service
• Deliver impact analysis and project execution on process improvement initiatives, ensuring outcomes

🎯 Requirements

• 4+ years of hands-on experience in Complaints support, Quality Assurance, or Compliance Testing
• Demonstrated ability to execute QA audits against established rubrics, identify error patterns, and
• Experience developing, producing, and presenting compliance metrics and reporting using tools such
• Proven track record of partnering with cross-functional teams globally to implement process
• Full-time, in-office presence five days a week with availability to support extended hours when
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs