RVP, Customer Success, Strategic  Geo Enterprise (AMER)

📋 Description

• Build and lead Regional Directors and ADM leaders in AMER.
• Own retention and expansion metrics (NRR/GRR) across segments.
• Escalation point for complex deployments and executive misalignments.
• Create scalable processes; define coverage models for segments.
• Guide rollout strategies, adoption playbooks, and exec reviews.
• Partner with Sales, Field Engineering, and Solutions Architecture on expansion.

🎯 Requirements

• 10+ years in CS, TAM, solutions, or post-sales leadership in enterprise software.
• 5+ years leading leaders who hire, develop, calibrate, and manage managers/directors.
• Strong SDLC understanding, engineering orgs, token economics, and AI-enabled tooling.
• Proven record driving adoption/expansion via customer outcomes; NR/GRR data.
• Executive presence; strong communication; whiteboarding with devs and VP/CTO stakeholders.
• High-agency leader thriving in fast-moving, ambiguous environments.
• Passion for AI and transforming how software is written.