Sales Support Associate

📋 Description

• Assist with daily order entry tasks to ensure all requests are logged accurately and timely
• Use the ticketing system to manage incoming order requests, quotes, and communications
• Process standard quotes and administrative documentation as requested by stakeholders
• Validate order packages to ensure accuracy, legibility, completeness, and proper authorization
• Submit orders to the provider(s) and confirm successful acceptance
• Communicate effectively via multiple channels (email, chat, AppDirect Office, and phone)

🎯 Requirements

• Strong interest in developing a career in order management, operations, or administrative support
• Strong attention to detail with the ability to validate data accuracy across multiple systems and
• Proficiency with CRM and ticketing systems, with a track record of maintaining real-time, accurate
• Excellent written and verbal communication skills with the ability to manage multiple channels
• Ability to work within defined SLAs and KPIs while maintaining high standards of quality and
• A dependable team player with a focus on following instructions and completing repetitive tasks