Sales Team Manager

📋 Description

• Managing Team Performance: Improve team performance on Customer Experience metrics (Resolution and
• Accomplish weekly deliverables, such as: Coaching compliance inclusive of RCAs and action Plans
• Provide ideas that can help the client improve their product, business, processes and/or policies
• Present Team Performance to Clients in as needed basis
• Client advocate: Address team attendance and attrition through relationship building and removing
• Set up accountability discussions on attendance and performance challenges

🎯 Requirements

• Minimum 2 years of experience as a Team Manager
• Strong sales operations background with a proven track record of driving performance
• Demonstrated expertise in coaching and developing agents to achieve sales and service goals
• Ability to effectively manage teams in a high-pressure, target-driven environment
• Strong experience in managing and delivering results across multiple KPIs, including productivity
• Excellent stakeholder management, leadership, and communication skills