Salesforce Contractor

📋 Description

• Build out case management: classification, custom fields and assignment rules for each support team
• Set up Email-to-Case routing, Service Console, HTML email reply templates, macros and canned
• Configure notifications and escalations based on case severity and time thresholds
• Manage roles, permission sets and groups, and adjust existing Flows
• Implement two-way Jira integration, extended PagerDuty and Slack notifications, and AppFollow for
• Create a support dashboard with up to six reports, focusing on time to resolution

🎯 Requirements

• Strong hands-on Salesforce Service Cloud experience: case management, assignment rules
• Experience delivering a CRM or helpdesk migration and understanding data migration pitfalls
• Proficiency with Flow, permission sets, and Salesforce reporting and dashboards
• Ability to integrate Salesforce with third-party tools via standard connectors or middleware
• At least one current Salesforce certification, ideally Administrator or Service Cloud Consultant
• Ability to work independently, manage own backlog, and raise blockers early

🎁 Benefits

• Driven by Purpose – Work on a mission to make transit fair and accessible
• Encouraged to Accelerate – Support for career growth and exploring new paths
• Advancing with Empathy – People-first culture with a focus on learning, not blame
• Fully remote position with flexible work
• Potential to extend into further Salesforce work after initial contract