SAMA Customer Care Specialist

📋 Description

• Identify and assess Sama's needs to achieve satisfaction
• Build sustainable relationships and trust with SAMA representatives through open and interactive
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits
• Maintain Call Center KPI's.
• Follow communication procedures, guidelines and policies

🎯 Requirements

• Bachelor degree in business, or any equivalent field of studies (can be replaced by years of
• 2-4 years of experience in a similar role
• Proven experience in Financial Sector is required
• Previous experience with Call center (as a Supervisor)
• Computer Skills: Advanced in Microsoft Office Tools
• Languages: Fluent in English and Arabic

🎁 Benefits

• We have an inclusive and diverse culture that encourages innovation and flexibility in remote
• We offer highly competitive compensation packages, including the potential for shares.
• We prioritize personal development and offer regular training and an annual learning stipend to
• Join a talented team of over 30 nationalities working in 7 countries and gain valuable experience
• We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both
• You will be given a lot of responsibility and trust. We believe that the best results come when the