Scale Customer Success Manager

📋 Description

• Execute Scaled Strategies: Design and deliver digital engagement campaigns —including webinars
• Drive Adoption & Retention: Boost product utilization and customer satisfaction across a
• Uncover Growth Opportunities: Leverage digital health metrics and interaction data to identify
• Monitor Customer Health at Scale: Analyze telemetry and customer usage trends to proactively
• Advocate a Digital-First Approach: Help establish best practices and scale standard operating

🎯 Requirements

• 2+ years of experience in Scaled Customer Success, Account Management, or customer-facing roles
• Proven track record of planning and executing digital-first customer engagement strategies.
• Strong business acumen with a data-driven approach to evaluating health metrics and growth
• Fluent oral and written English communication skills.

🎁 Benefits

• 18 calendar days of paid vacation
• 12 days of National & Festival holidays (10 fixed, 2 flexible)
• Sick Leave Compensation (5 Paid Uncertified Sick Days)
• Menstrual Leave: Twelve (12) days per calendar year. Women employees are eligible for up to 1 day
• Parental Leave: 26 Weeks Maternity / 4 Week Paternity
• 2 Volunteer Days