Scaled Account Manager

📋 Description

• Own a scaled portfolio primarily in the SMB and mid-market segments, using Salesforce to maintain
• Use data to prioritize engagement across the portfolio, focusing on high-potential and at-risk
• Drive retention and renewal outcomes by identifying risk early, coordinating mitigation plans, and
• Identify, qualify, and manage expansion pipeline across new workloads, migrations, cost
• Partner with Sales, CSMs, FDEs, DoiT specialists, and cloud-provider teams on account plans
• Run portfolio-appropriate customer cadences, including account and FinOps reviews, product

🎯 Requirements

• 2+ years of experience in an Account Management/Customer Success/Customer Engineering role
• 3+ years of experience in a technology company
• Strong verbal/written communication skills in English
• Strong technical skills that enable you to engage productively with technical teams and the ability
• Great operational/administration skills, analytical, detail-oriented and able to “zoom” in/out from
• A desire to grow within the organization and continuously broaden your skill sets

🎁 Benefits

• Unlimited Vacation
• Flexible Working Options
• Health Insurance
• Parental Leave
• Employee Stock Option Plan
• Home Office Allowance