Scaled Customer Success Manager

📋 Description

• Drive adoption of Fin and AI features across customers.
• Design scalable engagement strategies and playbooks.
• Own onboarding conversations to set customers up for success.
• Monitor usage and health signals; identify risks and expansion paths.
• Collaborate with Sales, Solution Eng, Education, and Product.
• Act as Voice of the Customer; feed insights to roadmap and training.

🎯 Requirements

• 2-4+ years in a customer-facing SaaS/tech role with high-volume engagement.
• Strong interest/experience with AI and automation tools; explain AI/Fin features to customers.
• Comfortable discussing APIs, integrations, and workflows with customers.
• Excellent communication; explain complex topics to executives/operations/support.
• Data-driven; monitor usage metrics; define success metrics; adjust strategy.
• Self-starter; entrepreneurial; comfortable in ambiguity; build processes.

🎁 Benefits

• Competitive salary and equity in a fast-growing startup.
• Lunch daily plus snacks and a stocked kitchen.
• Regular compensation reviews; great work rewarded.
• Access to Claude Code and top AI tools; experimentation encouraged.
• Pension scheme with up to 4% match.
• Health and dental insurance for you and dependents.