Scaled Customer Success Manager

📋 Description

• Own health, education, risk, and expansion for Float's Scaled, Unmanaged segment of 7,000+ customers
• Design and run digital-led, one-to-many programs including webinars, support lifecycle email
• Track and move adoption, NRR, health score, payment volume, and satisfaction through targeted
• Own renewal for the segment and flag expansion opportunities from product usage and health data
• Build and iterate Float's Scaled CX playbook with leaders across CX, Product, Lifecycle Marketing
• Project-manage cross-functional CX programs

🎯 Requirements

• 4-5+ years in Customer Success at a fast-paced SaaS company
• Owned a scaled book of business or run 1-to-many success programs across the lifecycle
• Strong proficiency with data analytics and CRM tools
• Experience owning renewals and expansion at scale
• Strong communication and interpersonal skills
• Excellent problem-solving and analytical skills

🎁 Benefits

• Competitive compensation, equity options, and benefits
• Hybrid work model based in Toronto
• Catered team lunches every Tuesday, Wednesday and Thursday
• Dog-friendly office
• High-trust, high-performance culture