Search Engineer, Technical Support

📋 Description

• Field incoming questions and help customers configure Lucidworks Fusion and its components, and
• Troubleshoot complex search issues across Lucene, Solr, and related distributed systems
• Write clear, reusable knowledge base articles that help the broader customer base solve similar
• Spot opportunities to bring customers additional value through follow-on products and services
• Relay high-value use cases and customer feedback to Product and Engineering so it shapes what we
• Collaborate across teams to diagnose and resolve critical, high-stakes issues

🎯 Requirements

• U.S. citizenship, required due to government contracts
• 2+ years of hands-on experience with Lucene/Solr or comparable search technologies (e.g.
• 3+ years of professional experience in a customer-facing, level 2–3 technical support role
• A bachelor's degree or higher in Engineering or Computer Science, preferred
• Experience working in a technical support CRM (Salesforce, Zendesk, or similar)
• Clear, confident written and verbal communication with customers over email and phone