Interact daily with Magnolia Guests via email, chat, and phone delivering white glove service by
Approach each guest interaction with an empathetic, customer-centric mindset, seeking to understand
Lead with curiosity to gain a clear understanding of guest goals, concerns, and desired outcomes
Provide accurate, valid, and complete information regarding Magnolia products, services, and
Review previous guest interactions and account history to ensure all outstanding concerns have been
Manage multiple communication channels and competing priorities simultaneously while maintaining

🎯 Requirements

High school diploma or GED equivalent required; Associate’s degree or equivalent customer service
1-2 years of related work experience required
Previous experience in eCommerce, onsite retail, hospitality, or a similar guest-facing environment
Proficiency in Zendesk (or similar CRM), Microsoft Excel, PowerPoint, and similar products from

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