Security Associate

📋 Description

• Respond to inbound customer contacts and urgent incident types.
• Monitor our in-unit technology and proactively contact community members who are violating our
• Provide empathetic and caring support for members of our community who have had a negative
• Complete thorough and detailed investigations by analyzing data from our in-unit sensors and
• Utilize critical thinking, emotional intelligence, and creative problem-solving skills to navigate
• Coordinate with our cross-functional partners to manage and resolve situations that place our

🎯 Requirements

• 3+ years of experience in a customer-facing Trust & Safety role.
• 3+ years of experience conducting investigations and handling urgent and high-priority issues.
• Knowledge and experience managing cross-functional incident response efforts.
• You default to active listening and capture details and responses in a clear, approachable, and
• You have hundreds of examples of results from your sound judgment, most of which occur through
• Expertise in de-escalation techniques and victim advocacy.

🎁 Benefits

• Remote Work: With flexibility as a core value, and over three-quarters of the team working
• Kasa Travel Credit: We love to travel! Kasa employees get an allowance of free stays with us in any
• The Pay: The starting base pay for this role is $25 an hour and is set based on multiple
• Paid Time Off: Full-time hourly Kasa employees accrue paid time off at a generous rate that
• Cell phone reimbursement: We reimburse a portion of your monthly cell phone bill to say thanks for
• Health Coverage: We've invested in comprehensive health insurance options to help when you need it