Senior Account Manager, Enterprise Client Services

📋 Description

• Serve as primary relationship owner for Enterprise merchants from implementation through renewal.
• Lead onboarding, implementations, and launches across cross-functional teams.
• Drive account growth by expanding product adoption and renewals.
• Monitor performance, identify risks, and coordinate teams to resolve issues.
• Prepare QBRs and strategic account plans using performance data.
• Partner with Data & Analytics to derive insights and recommendations.

🎯 Requirements

• 5+ years in Enterprise Account Management, Client Services, or similar.
• Proven success managing complex Enterprise relationships with renewals and growth.
• Experience leading cross-functional projects with Product, Engineering, Legal, Marketing, Support.
• Strong commercial acumen in renewals, pricing, and partnerships.
• Excellent analytical skills to turn data into actionable insights.
• Outstanding written and verbal communication to executives.

🎁 Benefits

• Competitive salary and benefits.
• Unlimited PTO, volunteer hours, sabbatical.
• Life, STD/LTD, medical, dental and vision insurance.
• 401k with match.
• Collaborative, motivated fintech team.