Senior AI Growth Strategist CRM (m/f/d)

📋 Description

• Own a customer lifecycle stage (e.g. first-time customers) or a strategic CRM goal (e.g. app
• Analyze customer behavior to identify when to reach out, through which channel, and with what
• Contribute to building the AI agent network that powers CRM operations across the team
• Identify manual processes and replace them with agents
• Collaborate with CRM colleagues to ensure coherent communication
• Work with Tech, Analytics, and Product to enrich the CRM data catalogue

🎯 Requirements

• 3+ years in CRM, lifecycle marketing, or marketing strategy
• Strong analytical skills with understanding of retention metrics (churn rate, CLV, engagement)
• Operational curiosity to understand how systems work and build autonomous processes
• Experience using AI coding and automation tools such as Claude Code
• Bias for action, MVP mindset, and ability to iterate
• Ability to drive measurable commercial outcomes

🎁 Benefits

• Two hubs in Lisbon: Factory Lisboa and ARTs Lisboa
• International, community-driven environment
• Hybrid working model (two office days per week) and flexible hours
• Access to AI tools: Claude by Anthropic and SIXTgpt
• 28 vacation days, birthday off, volunteer day
• Private health insurance for you and your family