Senior AI Project Manager, CX

📋 Description

• Manage software and AI/GenAI delivery projects, ensuring alignment with scope, timelines, and
• Build and maintain project plans, schedules, RAID logs, and core delivery documentation.
• Communicate project status, risks, and dependencies to customers and internal stakeholders.
• Support escalation handling with professionalism and timely follow-through.
• Coordinate cross-functional teams through the project lifecycle.
• Contribute to PMO best-practice adoption and continuous improvement efforts.

🎯 Requirements

• 5+ years managing customer-facing software or SaaS delivery projects.
• Experience delivering projects across Agile, Waterfall, or hybrid methodologies.
• Exposure to technical, SaaS, and/or AI/GenAI project environments.
• Manage software delivery of conversational AI, LLM, or NLU projects (preferred).
• Ability to assess AI use cases at a basic level and support evaluation of data readiness.
• Partner with technical teams to understand model performance and output quality considerations.

🎁 Benefits

• Join an ever-growing, market disrupting, global company where teams work in a fast-paced
• Opportunity to learn and grow, with endless internal career opportunities across multiple roles
• Be part of a company recognized as market leader with over 8,500 employees across 30+ countries.