Senior Analyst, Technical Customer Manager - Locations (Restaurant, Retail, Travel, and Hospitality)

📋 Description

• Portfolio Leadership: Own the success of a portfolio of customer accounts, serving as the primary
• Portfolio Performance: Monitor portfolio performance using customer health, adoption, maturity and
• Account Growth & Maturity: Define strategy to expand program adoption and maturity across our
• Strategic Project Management: Partner with customers to provide expertise leading to the alignment
• Risk & Quality Management: Plan, monitor, and mitigate project risks while developing quality
• Cross-functional Collaboration: Collaborate with internal teams to support your customer’s

🎯 Requirements

• 3+ years of experience successfully working with large, complex organisations to execute and advise
• Technical aptitude: High interest in learning the Qualtrics platform and new technologies and
• Consulting & Program Management: Proven ability to plan and execute multiple concurrent
• Customer Engagement: Ability to lead workshops, knowledge transfer sessions, utilise data and
• Stakeholder Influence: Ability to build relationships with senior customer program owners and
• Industry Experience: Good understanding of significant industry shifts taking place in experience

🎁 Benefits

• Comprehensive Health & Wellness: Robust medical, dental, and vision insurance packages for you
• Professional Growth & Mentorship: Structured onboarding, product training, and clear pathways
• Paid Time Off & Holidays: Generous paid vacation, sick leave, and paid company holidays
• 401(k) Retirement Plan: Competitive matching company contributions to help secure your financial