Senior Assigned Support Engineer-(Designated / Premier Support)

📋 Description

• Provide technical support to our largest Self-managed, GitLab Dedicated, and GitLab.com customers
• Troubleshoot and resolve complex, critical, and sensitive support issues using tools like Zendesk
• Build strong, proactive relationships with key customer stakeholders, helping them prioritize and
• Collaborate with Product, Development, Infrastructure, Customer Success, and Sales teams to drive
• Act as a technical expert on GitLab and CI/CD implementations, advising customers on how incidents
• Create and improve support content, including documentation and knowledge articles, to help

🎯 Requirements

• Background managing complex, customer facing support cases end to end, from initial inquiry and
• Advanced troubleshooting skills with the ability to investigate ambiguous, multi-layered technical
• Strong Linux systems administration knowledge (LFCE or RHCE equivalent), including performance
• Practical experience with GitLab and continuous integration / continuous delivery (CI/CD)
• Ability to write and maintain clear, reusable support content such as knowledge articles, runbooks
• Proficiency with scripting languages (such as Ruby or Bash) and familiarity with

🎁 Benefits

• Benefits to support your health, finances, and well-being
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental Leave