Senior Associate, Fraud Operations

📋 Description

• Investigate financial fraud and scams across multiple product lines
• Review complex data sets, such as ACH/debit card/credit card/wallet transactions, device telemetry
• Respond to customers to obtain additional information regarding the actions that occurred on their
• Identify trends and patterns in fraud activity and suggest rule, feature, and policy updates
• Deeply understand the customer journeys to identify pain points due to fraud controls and suggest
• Leverage experience and knowledge to suggest improvements to operational flows

🎯 Requirements

• BA/BS in finance, economics, accounting, or related fields, or equivalent experience in said field
• 3-5+ years of direct fraud investigative experience, including in ACH and credit card fraud
• 2-5+ years of direct scam and account integrity investigative experience
• Knowledge of device telemetry data, account integrity systems, and internet technologies, such as
• Strong verbal and written communication skills
• Comfortable with making decisions in high ambiguity environments

🎁 Benefits

• Competitive starting pay
• A discretionary annual bonus
• Long-term incentive in the form of a new hire equity grant
• Comprehensive health plans
• 401K with company matching
• Paid Parental Leave