Senior Associate, Service Delivery

📋 Description

• Resolve client issues and respond to product inquiries
• Triage client tickets, maintaining ownership through resolution
• Maintain and update client websites, including configurations and feeds
• Perform quality assurance testing on client sites
• Deliver technical presentations, demos, and trainings
• Drive continuous process improvements and efficiencies

🎯 Requirements

• Bachelor's degree or equivalent experience
• 3+ years in benefits administration (required)
• 3+ years client services role
• 2+ years project management experience
• Hands-on experience with benefits administration systems
• Advanced proficiency in Microsoft Excel (VLOOKUPs, Pivot Tables, formulas)

🎁 Benefits

• Comprehensive health, dental, and vision plans
• Competitive compensation and performance-based incentives
• Remote-first, office-friendly environment
• Retirement savings plans with employer sponsorship
• Professional development and training
• Supportive culture with collaboration and open communication