Senior Associate, Service Delivery

📋 Description

• Maintain and support client benefits websites
• Document and execute benefits-related processes
• Provide advanced operational and technical support to clients and the service center
• Participate in client implementations and issue resolution
• Drive continuous process improvements and operational efficiencies
• Mentor team members and model bswift's core values

🎯 Requirements

• Bachelor's degree or equivalent combination of education and experience
• 3+ years of experience in benefits administration (required)
• 3+ years of experience in a client services role
• 2+ years of project management experience
• Solid technical background with ability to navigate complex systems
• Hands-on experience with benefits administration systems (required)

🎁 Benefits

• Comprehensive Health Benefits (medical, dental, vision)
• Competitive Compensation including performance-based incentives
• Remote-first, Office-friendly Environment
• Retirement Savings Plans with employer-sponsored programs
• Professional Development opportunities
• Supportive Culture encouraging collaboration and open communication