Added
7 hours ago
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Full time
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Related skills

crm customer service agile case management sla

📋 Description

  • Lead requirements gathering and analysis sessions with business partners and customer service
  • Design and optimize case management workflows in Microsoft Dynamics 365 Customer Service
  • Translate business requirements into functional specifications for case management features
  • Collaborate with cross-functional teams to ensure Dynamics 365 configurations align with business
  • Serve as subject matter expert on case management best practices within Dynamics 365
  • Document business processes, operational manuals, and functional specifications

🎯 Requirements

  • Fluent communication in English
  • Proven hands-on experience as a Business Analyst with Microsoft Dynamics 365 Customer Service
  • Deep understanding of Dynamics 365 Customer Service core components: Cases, Activities, Queues
  • Experience eliciting and documenting requirements for CRM implementations
  • Ability to bridge technical and non-technical stakeholders
  • Experience with Agile methodologies

🎁 Benefits

  • Premium Healthcare
  • Meal voucher
  • Maternity and Parental leaves
  • Mobile services subsidy
  • Sick pay
  • Life insurance
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