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Senior Business Analyst

Added

20 hours ago

Location

🇧🇷 Brazil

Type

Full time

Salary

Salary not provided

Related skills

crm agile case management github copilot microsoft dynamics 365

Why Job Hunt? Let AI Run Your Business

Describe it — AI builds, launches & grows it.

📋 Description

Lead requirements gathering and analysis sessions to define case management processes
Design and optimize case management workflows in Microsoft Dynamics 365 Customer Service
Translate business requirements into functional specifications
Collaborate with cross-functional teams on Dynamics 365 configurations
Serve as SME for case management best practices in Dynamics 365
Document business processes and functional specifications

🎯 Requirements

Fluent English communication
Hands-on experience with Microsoft Dynamics 365 Customer Service
Expertise in Case Management configuration and design
Understanding of Dynamics 365 components: Cases, Activities, Queues, etc.
Experience eliciting and documenting requirements for CRM implementations
Agile methodologies experience

🎁 Benefits

Health and dental insurance
Meal and food allowance
Childcare assistance
Extended paternity leave
Gym and wellness partnership via Wellhub (Gympass) TotalPass
Profit Sharing and Results Participation (PLR)

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