Senior Client Manager

📋 Description

• Develop strong relationships with key client contacts and identify clients who may be at risk
• Monitor client health via monthly internal reviews to ensure all clients are happy, profitable, and
• Complete recurring tactical check-in calls with clients to review their health and open issues
• Complete recurring and one-off training events (such as Lunch & Learns) with clients on core
• Advocate for clients by answering questions and ensuring issues are escalated properly across all
• Complete Strategic Assessments and 1-3 Year IT Budgets

🎯 Requirements

• 6+ Years of work experience, ideally within a technology services business
• Relevant experience in an IT role such as IT Support, Engineering, or as a Technical Account
• Understanding of core network infrastructure concepts, such as switches, wireless, firewall, and
• Experience administering, implementing, or consulting with clients regarding Google Workspace and
• Project Management Certifications (CAPM, PMP) are a plus
• Strong written and oral communication skills

🎁 Benefits

• Competitive compensation
• Health Insurance (medical, vision, dental), 80% covered for employee-only plans and 75% covered for
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Employee Assistance Program (EAP)
• Retirement Plan (401(k)) with company match