Senior Client Success Manager

📋 Description

• Lead complex, high-value client accounts, owning long-term account growth plans and ensuring
• Identify and drive commercial growth opportunities—owning account renewals in partnership with
• Collaborate closely with Sales and Sales Engineering on cross-sell opportunities, pitching social
• Serve as a trusted advisor and social marketing expert, translating social campaign performance and
• Work closely with the Product team on upcoming feature launches and platform enhancements, ensuring
• Lead the implementation of strategic client initiatives, guide process improvements, and spearhead

🎯 Requirements

• Deep, fluent expertise in paid social channels, ad formats, and the broader social advertising
• Proven track record of managing a high-value portfolio in a commercial environment, with
• Strong experience collaborating with Sales, Sales Engineering, and Product teams to drive
• Ability to lead cross-functional workstreams, establish best practices, and improve operational
• Exceptional communication, negotiation, and relationship-building skills to influence senior
• High level of comfort with data for strategic storytelling, performance analysis, and resolving

🎁 Benefits

• Flexible Working (Hybrid)
• 27 days annual leave plus bank holidays
• Private Medical Health Insurance
• Pensions Scheme & Life Insurance
• Budget for professional development costs
• Season Ticket Loan Scheme