Senior Client Success Manager

📋 Description

• Oversee and execute campaigns for enterprise-level accounts
• Run kickoff calls, briefs, rosters, contracting, scheduling, and reviews
• Build relationships across client stakeholders; advise on marketing objectives
• Identify upsell opportunities with sales; own client happiness and NPS
• Manage multiple programs with varying workload and complexity
• Partner with cross-functional teams to ensure timely delivery

🎯 Requirements

• Execute campaigns with minimal oversight and meet objectives
• Develop data-driven recommendations for growth and retention
• Address client concerns using data and internal experts
• Seamlessly manage creator relationships and campaigns
• Meet and exceed KPIs across satisfaction, retention, revenue
• Be flexible for in-person meetings as needed

🎁 Benefits

• Passionate, thoughtful team changing how brands are built
• G2 rating highlights growth and success
• Flexible vacation, benefits, offsites, and remote socials
• L&D budgets and RRSP/401K matching programs
• Culture-driven company with strong values
• Career progression and autonomy to test ideas