Senior Client Success Manager – New York, NY

📋 Description

• Serve as the strategic advisor: senior point of contact, bring point of view, challenge thinking
• Own client outcomes, not client tasks: ensure work aligns with client's success plan and business
• Lead executive engagement: own business relationships to C-suite, run executive business reviews
• Drive the strategic roadmap: develop/maintain forward-looking success plan reflecting business
• Own the full commercial relationship: renewals, upsells, expansion end-to-end (forecasting
• Bring AI into the conversation: stay current on AI reshaping marketing, help clients apply

🎯 Requirements

• 7+ years in an enterprise client-facing role at a SaaS company, strong preference for email, SMS
• Bachelor's degree or equivalent experience
• Experience in solutions-led/delivery-led model owning strategy and outcomes while technical team
• Full commercial ownership experience: carried renewal and upsell number, managed forecasts, driven
• Track record of building/maintaining VP and C-suite relationships in enterprise accounts
• Genuine technical curiosity; engage with client's data architecture and martech stack

🎁 Benefits

• $115,000 - $145,000 base salary
• Equity and bonus
• Medical/dental/vision/life insurance
• 401k match
• Flexible time off
• Childcare reimbursement