Senior Client Support Enterprise Specialist

📋 Description

• Be the primary point of contact for enterprise inquiries via support channels.
• Manage the Enterprise inbox and ticket workflow for timely responses.
• Troubleshoot first-line issues raised by enterprise hospital groups.
• Escalate complex issues with clear context to the Enterprise Account Manager.
• Maintain queue health with proper routing, tagging, and prioritization.
• Coordinate cross-functional support with Operations, Product, Billing, and Support.

🎯 Requirements

• 3+ years in client/customer support, account operations, or enterprise support.
• Veterinary hospital experience is required.
• Strong written communication and ability to draft clear customer messages.
• Highly organized with attention to detail and multitasking.
• Excellent problem-solving and independent troubleshooting.
• Comfortable working across multiple systems and tools to gather info.
• Familiar with customer support tools (Zendesk a plus).
• Flexible and agile, ability to pivot quickly.

🎁 Benefits

• Remote-first company; hybrid option if based in San Francisco.
• Stipends for home office setup, continuing education, and monthly wellness.
• Comprehensive health benefits with base medical plan covered at 100%.
• 401K and Unlimited Paid Time Off.
• Paid maternity/paternity and reproductive care leave.
• Gifts on your birthday and anniversary.