Senior Collections Specialist

📋 Description

• Manage customer collection activities by contacting customers about overdue balances, securing
• Build productive customer relationships while applying effective collection practices and
• Escalate high-risk accounts, recurring payment challenges, unresolved disputes, and other issues
• Process customer payments and refunds accurately and within required timelines.
• Investigate and reconcile discrepancies between internal and customer records, including unapplied
• Process approved write-offs and account adjustments as required.

🎯 Requirements

• High school diploma or equivalent required.
• 5–8+ years of experience in collections, accounts receivable, accounting, or a related field.
• Demonstrated experience managing customer collections, payment processing, refunds, and account
• Experience working with multiple currencies and/or legal entities strongly preferred.
• Strong written and verbal communication skills, with the ability to establish credibility and
• Proven ability to navigate difficult conversations, manage conflict constructively, negotiate

🎁 Benefits

• Fully remote work with flexibility to work from anywhere in the continental United States, subject
• Subsidized healthcare plans, including orthodontic coverage and a Health Savings Account option
• Company-paid disability and life insurance, with additional voluntary coverage options.
• Comprehensive Paid Time Off, including flexible PTO for salaried roles, paid parental leave
• Retirement savings plan with employer matching and vesting each pay period.
• Flexible Spending Accounts for healthcare and dependent care.