Senior Commercial Lines Account Manager

📋 Description

• Own daily servicing of the assigned book: endorsements, certificates of insurance, coverage
• Accountable for outcomes connected to Business Insurance customers.
• Serve as the liaison between insureds, carriers, and our licensed producers — explaining coverage
• Run proactive outreach using payroll data a traditional agency doesn't have: catching FEIN
• Work the pending cancellation and non-pay queue — find out what's actually driving each
• Handle claims intake and status reporting, and coordinate hand-offs to the carrier's adjusting team.

🎯 Requirements

• 5+ years of commercial lines service experience at an independent agency, brokerage, or carrier
• Workers' Compensation depth — class codes, experience modifiers, premium audits, and state-specific
• Experience working in carrier portals (Hartford, AmTrust, etc) and coordinating with carrier
• AI and automation fluency — you've used AI tools in real service work (drafting, summarization
• Evidence you build, not just execute — a process you documented, a workflow you redesigned, or a
• A compliance instinct: you know when something needs a licensed person, a carrier's sign-off, or a