Senior Customer Education Manager

📋 Description

• Take ownership of the existing customer education and enablement library by auditing resources
• Develop repeatable frameworks for content creation, review, approval, version control, maintenance
• Partner with Customer Success Managers to identify knowledge gaps and educational opportunities
• Work closely with Product, Sales, Product Marketing, and Customer Success teams to align
• Define and maintain standards for content structure, tone, branding, accessibility, and
• Build and maintain an organized content ecosystem using taxonomies, templates, tagging conventions

🎯 Requirements

• At least 2 years of experience in customer education, customer enablement, content strategy
• Demonstrated experience building, organizing, or significantly overhauling a content library
• Strong ability to create structured, sustainable content management processes, including
• Proven ability to work autonomously, establish priorities, manage competing initiatives, and
• Excellent writing and editing skills, with a strong eye for detail and the ability to produce
• Experience partnering effectively with Customer Success, Product, Sales, and Marketing teams to

🎁 Benefits

• Annual base salary ranging from $100,000 to $125,000 USD, depending on experience, skills, and
• Meaningful equity participation, providing an opportunity to share in the company's long-term
• Fully remote work anywhere in the United States, with the flexibility to manage your schedule
• 100% employer-paid medical, dental, and vision insurance for employees.
• Employer-paid medical insurance and 80% employer-paid dental and vision insurance for eligible
• 401(k) plan with an employer match of up to 4%.