Senior Customer Education Manager, Live Programs

📋 Description

• Own the live education program end-to-end by setting the vision, roadmap, and success metrics for
• Design and deliver engaging, live experiences including webinars, cohorts, in-person workshops, and
• Partner with the Deployment Services team to define, create, and deliver tailored training to
• Partner with the Customer Education team to plan and maintain a holistic training curriculum that
• Continually iterate on offerings to increase their impact on onboarding, feature adoption, and

🎯 Requirements

• 8+ years of training experience with 3–5 years in a SaaS or tech environment; professional services
• Strong grasp of adult learning principles and best practices that underpin effective and supportive
• Proven content design skills with a track record of producing presentations and training that have
• Able to understand and clearly communicate complex, technical concepts and the nuances of AI
• Strong executive presence with the ability to deliver compellingly to both large audiences and
• Skilled at maintaining engagement with all audiences and adapting in the moment whether that's

🎁 Benefits

• Incentive compensation, equity, and benefits (eligibility varies)
• Hybrid working policy with at least three days per week in the office