Senior Customer Education Manager, Live Programs

📋 Description

• Own the live education program end-to-end by setting the vision, roadmap, and success metrics
• Design and deliver engaging live experiences including webinars, cohorts, in-person workshops, and
• Partner with Deployment Services team to define, create, and deliver tailored training to
• Partner with Customer Education team to plan and maintain a holistic training curriculum
• Iterate on offerings to increase impact on onboarding, feature adoption, and automation rate

🎯 Requirements

• 8+ years of training experience with 3–5 years in SaaS or tech environment
• professional services and/or customer success experience required
• Strong grasp of adult learning principles and best practices
• Proven content design skills
• Ability to communicate complex, technical concepts
• Strong executive presence and presentation skills

🎁 Benefits

• Incentive compensation, equity, and benefits
• Benefits and resources supporting health, wellbeing, family, time away, and financial future
• Hybrid working model with flexibility to work from home