Senior Customer Engineer - Pre & Post Sales

📋 Description

• Partner with Account Directors on pre-sales motions for new customer acquisition, product
• Drive measurable improvement in customer health, retention, expansion, and technical resolution
• Identify opportunities to expand adoption across underutilized features, untapped products, and new
• Lead onboarding and implementation for strategic customers, including planning, implementation
• Build playbooks, document repeatable fixes, coach peers, and improve Customer Engineering workflows
• Assess account health, risks, and stakeholder relationships to identify highest-priority problems

🎯 Requirements

• 5-8 years of experience in a customer-facing technical role (e.g., Solutions Engineering, Technical
• Deep hands-on experience with HTML, CSS, JavaScript, and REST APIs
• Proven experience managing strategic Enterprise accounts with executive-level stakeholders
• Demonstrated ability to solve ambiguous problems involving multiple variables, constraints, and
• Experience connecting technical execution to business outcomes (e.g., retention, expansion, ROI
• Hands-on use of AI tools for account research, content creation, or workflow automation

🎁 Benefits

• Comprehensive medical, dental, and life insurance
• Pension match
• Equity
• High-value lifestyle perks