Senior Customer Lead

📋 Description

• Own the end-to-end implementation lifecycle — from initial engagement and statements of work
• Build and maintain strong relationships with clients, driving engagement and ensuring satisfaction
• Lead client-facing meetings and workshops on and off-site, presenting project status, demonstrating
• Proactively identify and resolve issues before they escalate, ensuring service and retention.
• Collaborate across internal functions (legal, finance, technology) to meet client requirements.
• Gather requirements and feedback, advocating for client needs to influence product roadmap.

🎯 Requirements

• Project management and delivery of change and technology transformation within the financial
• Exposure to Risk and Compliance based implementation projects.
• Strong understanding of large-scale programme delivery (Agile, DevOps, waterfall); SCRUM
• Experience using agile delivery tools such as JIRA.
• Understanding of digital transformation and ability to convey concepts to clients at various
• Ability to facilitate workshops and elicit business requirements with minimal supervision.