Senior Customer Marketing manager

📋 Description

• Own Jumio’s customer communication calendar, including product updates, feature-adoption campaigns
• Build and manage a structured customer advocacy program covering references, case study
• Partner with Corporate Marketing to develop customer case studies, testimonials and other customer
• Build and executive-produce Jumio’s Customer Advisory Board from the ground up, including defining
• Turn Customer Advisory Board insights into actionable product and go-to-market input and
• Plan and execute customer-facing webinars, user groups, executive roundtables and other events that

🎯 Requirements

• 5 or more years of experience in customer marketing, lifecycle marketing or a closely related role
• Proven experience building and operating a structured, scalable customer advocacy or reference
• Experience building or managing a Customer Advisory Board or comparable executive customer community
• Strong content instincts and the ability to turn customer conversations into compelling case
• Experience partnering with Customer Success, Account Management and Sales without direct authority
• Comfort working with customer success platform data, product usage signals and campaign analytics

🎁 Benefits

• Excellent benefits, including medical and dental insurance, health and wellness benefits, peer
• More may be available based on skills and experience