Senior Customer Success Enablement Manager

📋 Description

• Partner with CS Directors to define enablement priorities across retention, expansion, and health.
• Identify gaps, risks, and opportunities in the Success org and translate into recommendations.
• Own the measurement framework for CSM performance, linking activity to outcomes.
• Build and deliver onboarding, learning, and coaching for Scale, High-touch, Enterprise.
• Design playbooks, talk tracks, and tools for each segment to drive adoption and renewals.
• Facilitate live and virtual training, workshops, and coaching.

🎯 Requirements

• 8+ years in Customer Success, Enablement, or GTM Enablement.
• Proven builder and strategic advisor, shipping programs and influencing leaders.
• Experience designing and delivering high-impact training (in-person and virtual).
• Ability to influence senior leaders and navigate ambiguity toward clarity and results.
• Data-driven with track record of enabling effectiveness and business outcomes.
• Strong project management and cross-functional collaboration.

🎁 Benefits

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews
• Unlimited access to Claude Code and AI tools; experimentation encouraged.
• Flexible paid time off policy
• Paid Parental Leave Program